The Jones Group is using Epicor Software's mobile solutions to improve operations and better serve its customers during the in-store shopping experience.
The Jones Group Inc. represents more than 35 of fashion's most recognized brands, including Nine West, Jones New York, Anne Klein, Rachel Roy, Stuart Weitzman, Easy Spirit, Enzo Angiolini, and Givenchy. The company joins a growing list of other retailers leveraging the Epicor Retail Store solution. Fully mobile-enabled for easy deployment and use on Apple iPad, iPod and Windows mobile devices, Mobile Store brings information directly to sales associates' fingertips — to better serve customers from anywhere on the floor.
With Mobile Store, retailers can create and complete transactions from anywhere — the sales floor, dressing room, sidewalk, special event, pop-up store, kiosk, and more. Associates can access on-hand inventory and quickly find out-of-stock items to be delivered or picked up without ever having to leave the customer. Store personnel also can use Mobile Store to perform day-to-day inventory management functions such as receiving, shipping and physical inventory processing.
Now in pilot across numerous locations, The Jones Group has armed store associates with iPod devices to complement traditional registers. Using the iPod devices, store associates are free to assist customers on the floor, "untethered" from the register. Customers paying via credit card can be completely checked out by the associates using the iPod devices, and pick up their receipt via a centralized printer in the store.
"At The Jones Group, we're committed to doing all we can to make the in-store shopping experience interactive and efficient, and we view mobile as key to enhancing our store operations and customer service efforts," said Scott Bowman, group president of Global Retail and International Development of The Jones Group. "Armed with a simple mobile device such as an iPod, our store associates have all the same functionality as they have on a traditional register — right in the palms of their hands."