Home Apparel Twitter map of APP logo

Apparel Magazine

CONTACT US | SUBSCRIBE | NEWSLETTER | RSS Feeds RSS FEEDS

Welcome, Guest |   Sign In   |   Register  
Apparel Magazine
 
Print Email Page RSS Feeds

Posted Date: 3/26/2014

NET-A-PORTER Nabs Top Spot in Customer Service Ranking

Luxury fashion retailer Net-a-Porter has ranked #1 for the first time ever in StellaService's monthly Benchmark ranking of retail customer service performance, knocking last month's leader, J.Crew, out of first place for the month of February.

Net-a-Porter topped all retailers in shipping and returns, ousting CasualMale.com for the top spot in returns performance due to its high marks for speed and efficiency. The retailer's high quality packaging helped edge competitors. J.Crew, Zara, Abercrombie and Shopbop round out of the top five for returns, while Zappos, American Eagle HauteLook and Gap also placed in the top five for shipping.

This month lululemon and HSN joined the list of the overall top 10 performers.

Five additional retailers repeated their top 10 performance - J.Crew, L.L.Bean and Zappos, Kate Spade and Ralph Lauren.

Competition was tight in the Phone channel, but Zappos.com edged other apparel/accessories retailers with slightly higher issue resolution. Zappos.com last appeared in the top 5 in September.

Modcloth.com captured the top spot in email with the best issue resolution in the category. The retailer's email performance has steadily improved in recent months.

Rate this Content (5 Being the Best)
12345
Current rating: 4.7 (3 ratings)

 


Discover How To Keep Up With More of Your Mobile Customers
6/24/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Ron Klein, "Total Retail" Service Leader, PwC Advisory
Annabelle Hoover, Director of Customer Service, North America, BROOKS SPORTS, INC.
Marie-Pascale Authie, Solution Consultant, Infor Fashion
Bob McKee, Industry Strategy Director, Infor Fashion
View On Demand

Planning in the Omnichannel World with a Single View of Inventory
5/13/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Rich Pedott, Partner, Columbus Consulting
Peter Charness, SVP America’s & CMO, TXT MAPLE LAKE
View On Demand

Solutions & Strategies for Supply Chain Assurance and Collaboration: A Retailer's Quest for a Unified Buying Cycle Solutions & Strategies for Supply Chain Assurance and Collaboration: A Retailer's Quest for a Unified Buying Cycle
10/1/2014
P2P gaps plague retail relations with suppliers, 3rd party logistics and other partners. The impact? Escalated transaction costs per invoice, low contract compliance, longer lead times for orders, slow cash-cash conversion cycles, increased chargebacks and vendor dissatisfaction. A major opportunity exists for streamlining one vision of an integrated purchase order and creating a unified buy­ing cycle for the retailer, supply chain partners and the overall network. Retail industry analyst Sahir Anand from Edgell Knowledge Network describes how to create a single view and vision for orders and supply chain transactions - from source to settlement to sale - across any channel.
Download Now

How Retailers Can Own the Google Results Page How Retailers Can Own the Google Results Page
9/1/2014
As a retailer, you’re constantly vying to attract shoppers on a search engine results page (SERP). ChannelAdvisor’s eBook highlights the components of the Google SERP and offers tips on how to use them to boost your presence.
Download Now



MEDIA KIT | EDITORIAL BOARD | PRIVACY STATEMENT | TERMS & CONDITIONS | CONTACT US
All materials on this site Copyright Edgell Communications. All rights reserved.