Home Apparel Twitter map of APP logo

Apparel Magazine

CONTACT US | SUBSCRIBE | NEWSLETTER | RSS Feeds RSS FEEDS

Welcome, Guest |   Sign In   |   Register  
Apparel Magazine
 
Print Email Page RSS Feeds

Posted Date: 1/25/2013

New York & Company Extends E-comm Contract With GSI

New York & Company has renewed its e-commerce contract with provider GSI Commerce, an omnichannel retail and marketing firm. 

Under the new agreement, GSI will continue to provide New York & Company with order management, fulfillment, and customer service solutions. New York & Company has worked with GSI since 2006, when its ecommerce business launched.

“New York & Company exists to make women look good and feel great. We make our customers feel confident, put-together, attractive, and fashion-right by providing her with modern wear-to-work solutions that are multifunctional at affordable prices,” said Greg Scott, New York & Company CEO. “Speed to market for our products and promotions is an imperative. GSI continually provides the speed, flexibility and support to help us achieve our goals, while growing our business and increasing customer satisfaction,” added Mr. Scott.

New York & Company has grown tremendously since launching its ecommerce business. Ecommerce merchandise sales have grown through the Company’s focus on speed to market, expansion from apparel into shoes, jewelry and cosmetics, expansion of its online exclusive product offering, and the launch of its “Ask Us” program – where store associates can order products not available in the store and have them shipped directly to the customer.

GSI provides the flexibility and scale to support New York & Company’s growing product lines and promotions, while maintaining industry leading service levels. Additionally, as the business has grown, New York & Company transitioned to a dedicated customer service model to ensure GSI agents have the extensive brand and product knowledge necessary to provide an enhanced customer experience, in addition to decreasing call handle times and increasing customer satisfaction.

“We’ve seen great success over the last several years with New York & Company’s ecommerce growth,” said Tobias Hartmann, head of Global Operations for GSI. “Going forward we’ll focus on helping them optimize processes and provide more solutions and convenience to their growing market of omnichannel consumers.” 

Rate this Content (5 Being the Best)
12345
Current rating: 0 (0 ratings)

 


Discover How To Keep Up With More of Your Mobile Customers
6/24/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Ron Klein, "Total Retail" Service Leader, PwC Advisory
Annabelle Hoover, Director of Customer Service, North America, BROOKS SPORTS, INC.
Marie-Pascale Authie, Solution Consultant, Infor Fashion
Bob McKee, Industry Strategy Director, Infor Fashion
View On Demand

Planning in the Omnichannel World with a Single View of Inventory
5/13/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Rich Pedott, Partner, Columbus Consulting
Peter Charness, SVP America’s & CMO, TXT MAPLE LAKE
View On Demand

Virtual Fitting - What is Possible? Virtual Fitting - What is Possible?
8/1/2014
Customer and market-driven products are the main objective for success. The route taken to achieve that objective must be constantly shortened, making processes faster and more cost-efficient. This specifically requires using the right processes and technologies, for example, increasing the effectiveness of prototyping through virtual 3D. We invite you to learn more about the capabilities of today's virtual fitting technology.
Download Now

The Reinvention of B2B eCommerce The Reinvention of B2B eCommerce
5/1/2014
Online sales and marketing vehicles are one of the most important channels fashion has for engaging with customers, but optimizing the value of your electronic interactions can be a complex undertaking. Front-end websites must be user-friendly and smart, but just as critical is tight integration to the back office systems used to produce, manage, and control the products you sell. If you cannot create an online platform that delivers across all fronts, you’re missing critical opportunities to engage with customers, increase sales, and extend your market reach across global time zones. Read this White Paper – authored by Bob McKee, Infor Industry Strategy Director, where he will share insights into the eCommerce market and just how Fashion companies can deliver on a 24/7 sales economy.

Download Now



MEDIA KIT | EDITORIAL BOARD | PRIVACY STATEMENT | TERMS & CONDITIONS | CONTACT US
All materials on this site Copyright Edgell Communications. All rights reserved.