Home Apparel Twitter map of APP logo

Apparel Magazine

CONTACT US | SUBSCRIBE | NEWSLETTER | RSS Feeds RSS FEEDS

Welcome, Guest |   Sign In   |   Register  
Apparel Magazine
 
Print Email Page RSS Feeds

Posted Date: 1/25/2013

New York & Company Extends E-comm Contract With GSI

New York & Company has renewed its e-commerce contract with provider GSI Commerce, an omnichannel retail and marketing firm. 

Under the new agreement, GSI will continue to provide New York & Company with order management, fulfillment, and customer service solutions. New York & Company has worked with GSI since 2006, when its ecommerce business launched.

“New York & Company exists to make women look good and feel great. We make our customers feel confident, put-together, attractive, and fashion-right by providing her with modern wear-to-work solutions that are multifunctional at affordable prices,” said Greg Scott, New York & Company CEO. “Speed to market for our products and promotions is an imperative. GSI continually provides the speed, flexibility and support to help us achieve our goals, while growing our business and increasing customer satisfaction,” added Mr. Scott.

New York & Company has grown tremendously since launching its ecommerce business. Ecommerce merchandise sales have grown through the Company’s focus on speed to market, expansion from apparel into shoes, jewelry and cosmetics, expansion of its online exclusive product offering, and the launch of its “Ask Us” program – where store associates can order products not available in the store and have them shipped directly to the customer.

GSI provides the flexibility and scale to support New York & Company’s growing product lines and promotions, while maintaining industry leading service levels. Additionally, as the business has grown, New York & Company transitioned to a dedicated customer service model to ensure GSI agents have the extensive brand and product knowledge necessary to provide an enhanced customer experience, in addition to decreasing call handle times and increasing customer satisfaction.

“We’ve seen great success over the last several years with New York & Company’s ecommerce growth,” said Tobias Hartmann, head of Global Operations for GSI. “Going forward we’ll focus on helping them optimize processes and provide more solutions and convenience to their growing market of omnichannel consumers.” 

Rate this Content (5 Being the Best)
12345
Current rating: 0 (0 ratings)

 


Discover How To Keep Up With More of Your Mobile Customers
6/24/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Ron Klein, "Total Retail" Service Leader, PwC Advisory
Annabelle Hoover, Director of Customer Service, North America, BROOKS SPORTS, INC.
Marie-Pascale Authie, Solution Consultant, Infor Fashion
Bob McKee, Industry Strategy Director, Infor Fashion
View On Demand

Planning in the Omnichannel World with a Single View of Inventory
5/13/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Rich Pedott, Partner, Columbus Consulting
Peter Charness, SVP America’s & CMO, TXT MAPLE LAKE
View On Demand

How Retailers Can Own the Google Results Page How Retailers Can Own the Google Results Page
9/1/2014
As a retailer, you’re constantly vying to attract shoppers on a search engine results page (SERP). ChannelAdvisor’s eBook highlights the components of the Google SERP and offers tips on how to use them to boost your presence.
Download Now

How Fashion Businesses Can Win the Race for Omnichannel Excellence and Operational Agility How Fashion Businesses Can Win the Race for Omnichannel Excellence and Operational Agility
9/1/2014
Download our white paper to learn how fashion retailers can improve operational agility to deliver engaging customer experiences to meet today’s market reality - globalization, faster fashion, vertically integrated channels and omnichannel retail.
Download Now



MEDIA KIT | EDITORIAL BOARD | PRIVACY STATEMENT | TERMS & CONDITIONS | CONTACT US
All materials on this site Copyright Edgell Communications. All rights reserved.