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Rethinking Analytics for the Social Enterprise - Retail Focus
8/21/2013
Leading companies and technology providers are rethinking the fundamental model of analytics, and the contours of a new paradigm are emerging. The new generation of analytics goes beyond Big Data (information that is too large and complex to manipulate without robust software), and the traditional narrow approach of analytics which was restricted to analysing customer and financial data collected from their interactions on social media. Today companies are embracing the social revolution, using real-time technologies to unlock deep insights about customers and others and enable better-informed decisions and richer collaboration in real-time.
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UPS Pulse of the Online Shopper: A Customer Experience Study
8/1/2013
A comScore survey conducted with online shoppers reveals insights into what makes customers buy more. Learn more about the UPS/comScore findings in this white paper.
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4 Steps to Make the Most of Your Guest Wi-Fi
7/15/2013
If you're not on board with Guest Wi-Fi, chances are good you'll get left in the digital dust. As Wi-Fi proliferates and shoppers expect nothing less than convenient access and easy engagement, it creates a series of questions for brick-and-mortar retailers. Even if you have outfitted your store with it, you may not be executing on your original strategy or optimizing Wi-Fi's full potential. This white paper will help you get the most value out of your Guest Wi-Fi by describing what you can do to attract more shoppers – and ultimately turn opportunities into engagements, and interactions into transactions. You'll learn how to train your employees, motivate shoppers to sign up for and try out your Wi-Fi, create and deploy simple multimedia tools, and address privacy and security issues.
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10 Amazon Mistakes You're Probably Making & How to Fix Them!
7/15/2013
This eBook tells you the most common Amazon mistakes sellers make without knowing it. Discover which mistakes you're making and how to fix them today!
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5 Reasons Why Your Back-To-School Retail Execution Must Be Flawless
6/18/2013
5 reasons that back to school retail execution must be flawless for apparel companies, and how mobility can help.
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How to Choose the Right Apparel PLM Solution
6/14/2013
The PLM market is expected to grow by up to 40% annually by 2014. Apparel companies view PLM as a vital investment and are rushing to implement this technology in order to accelerate speed-to-market, increase process visibility, and enhance collaboration. This whitepaper will take you through the important first steps when you are deciding on what PLM solution to choose, and how to remove the uncertainty from the selection process to achieve the maximum possible return on your investment.

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Online Shopping Report: How Counterfeiters are Targeting Your Customers in Digital Channels
6/6/2013
Discover how 1 in 5 online bargain hunters were duped by rogue websites selling counterfeits. This eye-opening Shopping Report from MarkMonitor challenges common assumptions about consumers and counterfeits. Download now!
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Selling Online: How Third-party Solutions Providers Add Value
6/1/2013
Aligning with third-party solution providers to manage e-commerce IT and operations can yield advantages for apparel brands and retailers, such as lower capital expenses and the ability to focus finite resources on their core competencies.
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Three Tenets of Retail Customer Excellence
4/1/2013
In today’s competitive retail environment, L.E.K. Consulting believes a new customer excellence model where retailers are highly engaged and responsive at every stage of the shopping experience is the key to making your brand stand out. L.E.K. outlines three successful attributes of retail customer excellence in this Executive Insights report.
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The Right Places to Look for Cost Reductions
1/21/2013
Where is the opportunity to reduce costs in the supply chain? The fashion industry has driven about as much cost out of the product itself as we are going to. We keep looking for more ways to reduce material and labor costs, but these are not the right cost components. The room for further improvement in those categories is marginal at best and volatile at worst. The right places to look depend in part on where you do business. The luxury market has different rules from the specialty and commodity markets. Across the spectrum, however, business process improvements, sustainability initiatives and clear data visibility offer the most attainable and maintainable cost reductions. Read this fourth in a series of White Papers – authored by Bob McKee, Infor, Industry Strategy Director where he will share insights modelled on specific cases and customer best practices.
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Discover How To Keep Up With More of Your Mobile Customers
6/24/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Ron Klein, "Total Retail" Service Leader, PwC Advisory
Annabelle Hoover, Director of Customer Service, North America, BROOKS SPORTS, INC.
Marie-Pascale Authie, Solution Consultant, Infor Fashion
Bob McKee, Industry Strategy Director, Infor Fashion
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Planning in the Omnichannel World with a Single View of Inventory
5/13/2014 11:00:00 AM (EST)
Moderator:
Susan Nichols, Publisher, Apparel Magazine
Panelists:
Rich Pedott, Partner, Columbus Consulting
Peter Charness, SVP America’s & CMO, TXT MAPLE LAKE
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EKN: The Elusive Habitable Zone of Optimal Customer Engagement EKN: The Elusive Habitable Zone of Optimal Customer Engagement
If one were to liken the new retailer-consumer relationship dynamic to a binary star system - the retailer and the consumer are both stars that exude gravitational force, creating a complex mechanism of push & pull. The optimal customer experience that is beneficial to both the customer and the retailer is created by a balance of push & pull. This Point of View illustrates an elusive “habitable customer zone” where these gravitational forces find balance, characteristics of retailers in the Habitable Zone and foundational building blocks of a balanced customer engagement strategy.
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EKN: Solutions & Strategies for Supply Chain Assurance & Collaboration: A Retailer's Quest for a Unified Buying Cycle EKN: Solutions & Strategies for Supply Chain Assurance & Collaboration: A Retailer's Quest for a Unified Buying Cycle
Retailers work with thousands of suppliers, factories, and all other 3rd parties everyday using established legacy procurement processes despite constant pressure to attain P2P process efficiencies. This complex relationship between retailers and supply chain network involves a series of collaborative linkage points in physical and financial supply chain. This Point of View lays out the process re-design and systems automation strategy of retailers that is important for P2P transformation and will benefit the entire retail supply chain ecosystem.
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