WHITE PAPERS

CSR is the Norm, Implementation is the Issue.

9/1/2013
Corporate Social Responsibility (CSR) dominates discussions in the apparel industries. Organizations like BSCI, Sedex and Fair Wear Foundation provide solid platforms for the documentation of factory audits. But the questions remain: Is it enough to audit factories every two or three years? What happens once the auditors leave the factory? How do you install permanent and effective CSR control? Discover how tracking every corrective action makes factories a safer, better place.

Rethinking Analytics for the Social Enterprise - Retail Focus

8/21/2013
Leading companies and technology providers are rethinking the fundamental model of analytics, and the contours of a new paradigm are emerging. The new generation of analytics goes beyond Big Data (information that is too large and complex to manipulate without robust software), and the traditional narrow approach of analytics which was restricted to analysing customer and financial data collected from their interactions on social media. Today companies are embracing the social revolution, using real-time technologies to unlock deep insights about customers and others and enable better-informed decisions and richer collaboration in real-time.

4 Steps to Make the Most of Your Guest Wi-Fi

7/15/2013
If you're not on board with Guest Wi-Fi, chances are good you'll get left in the digital dust. As Wi-Fi proliferates and shoppers expect nothing less than convenient access and easy engagement, it creates a series of questions for brick-and-mortar retailers. Even if you have outfitted your store with it, you may not be executing on your original strategy or optimizing Wi-Fi's full potential. This white paper will help you get the most value out of your Guest Wi-Fi by describing what you can do to attract more shoppers – and ultimately turn opportunities into engagements, and interactions into transactions. You'll learn how to train your employees, motivate shoppers to sign up for and try out your Wi-Fi, create and deploy simple multimedia tools, and address privacy and security issues.

How to Choose the Right Apparel PLM Solution

6/14/2013
The PLM market is expected to grow by up to 40% annually by 2014. Apparel companies view PLM as a vital investment and are rushing to implement this technology in order to accelerate speed-to-market, increase process visibility, and enhance collaboration. This whitepaper will take you through the important first steps when you are deciding on what PLM solution to choose, and how to remove the uncertainty from the selection process to achieve the maximum possible return on your investment.

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Three Tenets of Retail Customer Excellence

4/1/2013
In today’s competitive retail environment, L.E.K. Consulting believes a new customer excellence model where retailers are highly engaged and responsive at every stage of the shopping experience is the key to making your brand stand out. L.E.K. outlines three successful attributes of retail customer excellence in this Executive Insights report.
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