Three Tenets of Retail Customer Excellence

In today’s competitive retail environment, L.E.K. Consulting believes a new customer excellence model where retailers are highly engaged and responsive at every stage of the shopping experience is the key to making your brand stand out. L.E.K. outlines three successful attributes of retail customer excellence in this Executive Insights report.

The Right Places to Look for Cost Reductions

Where is the opportunity to reduce costs in the supply chain? The fashion industry has driven about as much cost out of the product itself as we are going to. We keep looking for more ways to reduce material and labor costs, but these are not the right cost components. The room for further improvement in those categories is marginal at best and volatile at worst. The right places to look depend in part on where you do business. The luxury market has different rules from the specialty and commodity markets. Across the spectrum, however, business process improvements, sustainability initiatives and clear data visibility offer the most attainable and maintainable cost reductions. Read this fourth in a series of White Papers – authored by Bob McKee, Infor, Industry Strategy Director where he will share insights modelled on specific cases and customer best practices.

What's Driving Tomorrow's Retail Experience?

In the next five years, retailers believe developing a more engaging in-store customer experience will be business critical. This paper takes a look at the changes in the industry including changing shopper mindsets and behaviors, and the new expectations shoppers have for their in-store experience.

One Size Does Not Fit All In Multi Channel Distribution

There's no question that the world of retailing is changing at breakneck speeds as customers connect with brands in stores, via their computers, virtual shopping kiosks, tablets, smart phones, Facebook, Pinterest and more. But is the supply chain ready for this multichannel revolution, particularly from the distribution point of view? This white paper explores the key considerations for developing the right multichannel supply side solution.

e-Sales in a Borderless World: Opportunity or Threat?

Investigate the potential of social media and mobile apps to increase your share in a huge online market -- if you are ready. A new white paper, e-Sales in a Borderless World: Opportunity or Threat?, examines the maturation of e-commerce and the rapid takeoff of mobile commerce in the U.S., EU and Asia Pacific. It recommends simple ways to manage multichannel sales generation, ordering, fulfillment and customer service in a complex global market.
Download Now

Tablets in the Retail Store: A Rationale

Tablets are rapidly becoming an important tool in retailers' toolboxes for enabling high-quality and differentiating customer experiences. Tablets will not be the only tool in that box, by any means, but if tablets are to be successful in the retail store, there is no better time to make the attempt. Nikki Baird, Managing Partner, RSR Research explores how tablets are creating new opportunities for retailers to enhance brand experiences and build brand loyalty.
 |<  <  1 2 3 4 5 6 7 8  >  >| 


topicsMore >


2016 Apparel West